Care. It’s what we do.
At Isuzu, we’ve always taken great care of our customers. We pride ourselves on being proactive and always going the extra mile - reliability is everything. For further information or support, we’re just a Freecall away on 1800 035 640
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We introduced Isuzu Care in 2006, it was a first in the Australian truck industry and still remains a stand out today.
With Care part of our DNA we’ve recently completed an overhaul of our Care program, not because it was broken, but because we want to make our customers even happier.
Customer Support.
Dedicated local specialists to ensure that every part of your business runs smoothly. These support services include industry best practices, plus leading customer engagement and feedback tools.
Productivity.
To get any job done, you need the right tools. Isuzu offers a wide range of truck models, supported by Australia's largest dealer network and innovative product design and support systems. All of these elements work together to enhance your business productivity.
Reliability.
Isuzu trucks are known for their reliability. But at Isuzu, reliability is a lot more than the truck itself. From our industry leading 6 year warranty and roadside assist package, to our our state-of-the-art Australian parts distribution centre, we take ‘reliability is everything’ to a whole new level.
6 Year Factory Warranty.
While we’re confident that our trucks are built to last, even great workhorses need help at times. That’s why our industry leading warranty support package includes a 6 year factory warranty, covering the cab and chassis. And any Ready-to-Work truck bodies, all AWD/4x4 models and any models operating under harsh applications are still covered by our original 3 year factory warranty.
6 Year 24/7 Roadside Assist.
Isuzu Assist is a 6 year, 24-hour roadside assistance program that comes as standard with our trucks. It’s delivered throughout Australia via a highly trained team of technicians and recovery operators. So, whatever your business needs, it's reassuring to know that Isuzu is only a phone call away. All AWD/4x4 models and any models operating under harsh applications are covered by 3 year 24/7 Roadside Assist.
Service Agreements.
If there’s one headache that no business wants, it’s getting hit with an unexpected bill. But with an Isuzu service agreement, you can flatten your truck servicing costs into a predictable monthly payment (or upfront fee with Isuzu Essentials).
Isuzu Trained Technicians
Isuzu Trained Technicians
When you buy an Isuzu, you can rest easy knowing our technicians are trained in-house and are Isuzu specialists. They have access to the latest diagnostic equipment, up-to-the-minute product information, and factory service support, so any issues get fixed right the first time. When it comes to caring for your trucks and keeping you on the road, don’t trust it to anyone but us.
National Fleet Support
National Fleet Support
Our people are committed to understanding your business to keep your fleet running smoothly. Our specialist Fleet team at our head office in Truganina, Victoria are backed by state-based teams across Australia with dedicated Fleet, Sales, Service and Parts Managers.
LEARN MOREIndustry Specialists
At Isuzu, we have the largest model range in Australia, which means our trucks come in a huge variety of models and specifications. Our local specialists can tailor solutions for customised applications, from construction, logistics, mining, waste, and emergency utility services.
Isuzu Sales Information System
Isuzu Sales Information System
When buying a truck, there’s nothing more important than getting the right match for your needs. The Isuzu Sales Information System (ISIS) is a powerful program that helps you select from our range of engines, transmissions, axles and suspensions. It then simulates how the truck will perform in terms of weight distribution, available power and other factors. So don’t leave your truck choice to chance.
Workshop manuals
Workshop manuals
If you need a workshop manual for your Isuzu truck, just visit the Isuzu Repair and Maintenance Information Website to access all the information you need to repair and maintain Isuzu models from 2002 and later. You’ll find everything from mechanical manuals on engines, brakes, transmissions, and more, through to electrical troubleshooting guides and body repair manuals.
Operational Videos
Operational Videos
Whether you’re looking to buy your first Isuzu or getting to know your latest Isuzu, there's a lot of important features for you and/or drivers in your business to learn about. We have created product demonstration videos across our key product ranges to help you get the most out of your Isuzu.
Local Dealer Customer Specialists
Local Dealer Customer Specialists
Step into any Isuzu Dealership and you’ll find a local Customer Care Specialist just waiting to be of service. Once you’ve bought a truck, your Customer Care Specialist is your link to all the specialist services of Isuzu Australia. Whatever you may need, they’re your first point of contact. They’ll also be in touch with you regularly to see if there’s anything they can do to improve your experience.
Isuzu Care is more than just an aftersales program. We’ll be here for you throughout the entire ownership period.
Backed by our three pillars of exceptional service—customer support, reliability and productivity —Isuzu Care offers dedicated Customer Care Specialists at our dealerships, custom technology to get you in the right truck, the peace of mind that you can only get with our extensive warranty, and much, much more.
Isuzu Care is with you from the moment you purchase a truck, service or part. There’s no need to sign up and it doesn’t cost you a thing!
Care, it’s what we do.
We make it a priority to contact our customers for feedback following a service, or after you purchase a truck or truck parts from us.
You can also provide feedback to us at anytime through our website or by contacting your local dealership.
The best people to talk to will be an Isuzu representative at your local dealership. You can also use our online dealer map to find the closest one to where you live.
Our dealers undertake an accreditation process as part of Isuzu Care. They are audited annually to ensure they deliver on our commitment to customer service.
Dealerships that are Care accredited will also have a sign on their pylon.
Matching the right truck to your needs is something we take very seriously. Isuzu Dealerships use our specialty software system, Isuzu Sales Information System (ISIS) to help you select from our range of engines, transmissions, axles and suspensions. It then simulates how the truck will perform in terms of weight distribution, available power and other factors.
Absolutely. All body build information can be found on our website here.
